Privacy Policy

Last Update: September 26, 2024

Tamkeen Technologies is a non-listed joint-stock company, registered under Commercial Registration No. (1010380165), with its head office located in Riyadh. We specialize in providing technological solutions, products, consultations, and services to meet the needs of our customers.
You can contact us through any of the following official channels:
Phone: 966920023600+
Email: info@tamkeentech.sa

Introduction

At Tamkeen Technologies, we are committed to safeguarding your personal data and keeping you informed about our practices. We kindly ask that you carefully review this Policy, as it forms a legally binding agreement between you and Tamkeen. By accepting this Policy, you grant Tamkeen permission to use and process your personal data within the scope and purposes outlined here, in accordance with the Personal Data Protection Law and its Implementing Regulations, as enacted by Royal Decree No. (M/19) dated 16/09/2021.

What Personal Data Do We Collect?

We collect personal data necessary for providing our products and services, in compliance with relevant regulations. This data may include:

Account Data: Information and data you provide to Tamkeen Technologies; including your personal or business name, personal identity number, addresses, contact numbers, personal or commercial license and registration numbers, bank account and credit card information, your location, and other personal data.
Technological Data: Information required for your use of our services, including your IP address and usage data, such as details about your device, operating system, and browser.
Financial Data: Data necessary for payment processing and related actions.
Communication data: Information exchanged when you contact us, including emails, live chats, and other forms of correspondence.
Marketing and Communication Information: Your preferences for receiving marketing materials and other communications from us.
Employment Information: Includes your date of birth, gender, country of residence, nationality, eligibility to work (including documents we may collect for verification), skills and qualifications, and any personal data found in your CV or job application.

How Is Your Personal Data Collected?

We collect and process your personal data through the following means:

Services: When you visit, register for, or subscribe to any of our services.
Direct Communication: When you interact with Tamkeen Technologies via customer service channels, including email, phone, instant messaging, our website, social media platforms, or by filling out forms.
Surveys: When you participate in our surveys, we may collect information related to your opinions and preferences about our services.
Cookies: We use cookies, which are small text files stored on your computer or mobile device when you visit our services. These files help us collect and store information about your interactions with our services. Cookies enhance the user experience by remembering preferences, tracking activities, improving website performance, and monitoring advertisements.

Purpose of Collecting Personal Data

We collect your personal data for several purposes, all aimed at enhancing the services we provide. These purposes include, but are not limited to:

Providing, developing, and improving our services.
Supporting and maintaining our operations, systems, and services.
Verifying user identity.
Understanding customer needs and preferences.
Engaging in marketing activities.
Responding to inquiries and resolving complaints.
Fulfilling contractual obligations.
Complying with regulatory requirements.

Disclosure of Your Personal Data

At Tamkeen Technologies, the confidentiality and security of your personal data are top priorities. We take all necessary precautions to protect your personal data from unauthorized access or disclosure. We will only disclose your data in circumstances where it is required by law or necessary for providing our services, technical support, or analytical purposes. We are committed to not disclosing your personal data for commercial purposes or sharing it with third parties, except as specified in this Policy or where legally permitted under Article 15 of the Personal Data Protection Law. In particular, we may share your data with third parties in the following instances:

If we obtain your explicit consent.
Sharing with our affiliated companies.
Sharing with service providers who perform services on our behalf.

Legal Basis for Collecting and Processing Your Personal Data

Tamkeen Technologies collects and processes your personal data based on the following legal basis, as outlined in the Personal Data Protection Law:

Your explicit consent: You have the right to withdraw your consent at any time by contacting us using the contact information provided in this Privacy Policy.
Execution of a contractual obligation: We process your data to fulfill our contractual commitments to you.
Legitimate interests: We process your data to pursue legitimate business interests, provided these do not conflict with your personal rights.
Legal obligations: We may need to use your personal data to comply with legal or regulatory requirements.
Public interest: In certain cases, processing your data may be necessary to serve public interests.

Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, and for the duration required to meet each specific purpose. Should regulations mandate a longer retention period, we will comply accordingly. Once the purpose of collecting and processing your data has been fulfilled, we will take the necessary steps to securely delete it, unless a legal basis requires us to retain it for a longer period. Your Personal Data is stored securely either at Tamkeen Technologies Data Center or one of its authorized partners’ Cloud inside Kingdom of Saudi Arabia

Your Rights Regarding Your Personal Data

Under the Personal Data Protection Law, you have the following rights:

Right to be Informed: You are entitled to know how we collect, process, store, and destroy your personal data, as well as the legal basis for these actions and to whom your data may be disclosed. You can find all relevant details in this Policy or by contacting us through our official communication channels.
Right to Access: You have the right to access your personal data that we store. You can do this by logging into your account on any of our services or by contacting us directly. Access will be limited to your personal data only, in compliance with the relevant laws and regulations, and will not compromise the data of others.
Right to Request Your Personal Data: You have the right to request a copy of your personal data in a clear and readable format by contacting us through our official communication channels.
Right to Request Correction: You can request the correction, completion, or updating of your personal data through any of our services or by reaching out to us via official communication channels.
Right to Request Destruction: You have the right to request the destruction of your personal data when it is no longer needed, unless there are legal reasons that require or permit retention for a longer period.
Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal data at any time, unless there are legal justifications that require otherwise.

When you exercise one or more of the rights outlined above or those stipulated under the Personal Data Protection Law, we are committed to fulfilling your request within a maximum of thirty (30) days from the date of submission. If fulfilling the request requires additional, unforeseen, or exceptional efforts, we reserve the right to extend this period by no more than an additional thirty (30) days. Please note that some rights may be subject to specific exceptions as provided by relevant regulations, and each request will be individually assessed.

Collection of Data from Minors

If you are under 18 years of age, consent for the collection of your personal data must be provided by your legal guardian on your behalf.

How to Submit a Complaint or Objection

If you have concerns or believe that we have failed to comply with the Personal Data Protection Law, you can submit a complaint to Tamkeen Care at Tamkeen Technologies via email at care@tamkeentech.sa .
Should you be dissatisfied with our response, or if we do not reply within one month of submitting your complaint, you may escalate the matter to the competent authority, the Saudi Data and Artificial Intelligence Authority (SDAIA).
Contact Information for SDAIA
Kingdom of Saudi Arabia
Riyadh
Website:
Saudi Data and Artificial Intelligence Authority: sdaia.gov.sa
National Data Governance Platform (DGP): dgp.sdaia.gov.sa

Updates to the Privacy Notice

Tamkeen Technologies reserves the right to modify this Privacy Notice at any time. Any changes or amendments will take effect immediately upon being published on this website. We encourage users to review this Policy periodically to stay informed of any updates.